At Engineer It For Me Ltd, we strive to ensure customer satisfaction by providing clear policies regarding refunds for purchases and subscriptions. Please read this policy carefully before making a purchase.
1. Introduction
We provide demo software, screenshots, and video tutorials avialable on our YouTube Channels, links are provided on each product page to help you understand our products’ features before purchasing. We encourage you to use these resources.
2. Refund Eligibility
2.1 Technical Issues:
Refunds are offered for technical problems that cannot be resolved by our support team within 30 days.
2.2 Duplicate Purchases:
Refunds are available for duplicate purchases reported within 14 days.
2.3 Subscription Renewals:
Refunds for unintended subscription renewals are available if requested within 3 days of the renewal date. After this period, refunds are not guaranteed and are subject to our discretion.
3. Non-Refundable Situations
3.1 Activated or Downloaded Software:
Refunds are not provided for software that has been activated or downloaded.
3.2 Change of Mind:
Refunds are not offered for changes of mind or misunderstandings about product features.
3.3 Expired Refund Requests:
Refund requests made outside the eligible timeframes (e.g., 30 days for technical issues, 14 days for duplicates, or 3 days for renewals) will not be honored.
4. Subscriptions
4.1 Auto-Renewal:
Subscriptions automatically renew for the same term as the initial purchase unless canceled.
4.2 Cancellation of Subscriptions:
You can cancel your subscription at any time by contacting us with your Order ID. Cancellation will prevent future renewals but does not trigger a refund for the current subscription period unless within the 3-day renewal refund window.
5. Refund Request Process
5.1 How to Request a Refund:
- Contact our support team
- Provide your order number, purchase date, and a detailed description of the issue.
5.2 Processing Time:
Refund requests are reviewed within 5 business days and processed within 10 business days upon approval.
6. Changes to This Policy
Engineer It For Me Ltd reserves the right to update this refund policy at any time. Updates will be posted on this page.
For any questions regarding refunds or cancellations, please contact us.